Monthly Archives: August 2016

Cool, Super, Groovy and……Tidy!

My husband and I went to an exhibit at the Chester County Historical Society of ‘ 60’s memorabilia. In the first 10 minutes, I realized, if I opened up our basement to the public, we would have a pretty sweet ’70’s and ’80’s exhibit.

My first takeaway was nostalgic. lots of toys, telephones, fashions, album covers, LIFE magazine covers, all harkening back to my childhood. After that, it got kind of ugly.

Race riots, Vietnam, Charles Manson, the 1968 DNC, Kent State, JFK, Martin Luther King, Bobby Kennedy, all of it gut-wrenching reminders of a child’s take on unsettled times.

And then it occurred to me that as things change, they really do stay the same. Today’s climate seems so divisive, so harsh, so ugly and yet in my 1960’s mind, I remember the same discomfort watching the news or hearing grown-ups talk while silently holding my mother’s hand.

This didn’t really restore my faith in humanity, except to say that, well we are still here. So there’s that.

And then came the fun part. The music in the background, just begging for us to dance, clap and sing out loud. The crazy clothes that looked like they stepped out of Laugh-In. The same John Romaine pocketbook that my mom used every day. The Jetson’s toys, the Princess phones, the 45 records that came inside the National Geographic magazine, that you could tear out and put on your record player! Yes, kids there really was such a thing.

Apparently, where I grew up was a key player in the creation of the Space Program, all top secret, of course. John Glenn and the Mercury astronauts can thank Southeastern Pennsylvania for much of their successful program.  And Alan Sheperd, the first man in space can also thank us for his wife, Louise Brewer Sheperd who was from Kennett Square, PA! We were also a place where secret missiles were stashed during the Cold War. Yikes!

But my absolute favorite throw back a mere 50 years ago, was the instruction manual “How to be a Super Secretary!”

Here are some of the highlights:

  1. Hide your light under a bushel. Don’t take credit for any ideas you may have. Give them to your boss. If your boss does well, you move up with him. And even give  your good ideas to other men. Your reputation as a good secretary will get you where you want to go.
  2. No matter how much you ask, your boss will never tell you what your failings are. Bosses are always nice people and just can’t tell you bad things about your performance. So it’s up to you to scrutinize your work.

    She didn't get the memo to be tidy and happy.
    She didn’t get the memo to be tidy and happy.
  3. Keep your voice beautiful over the phone!
  4. Your office space is your kitchen! Keep it as tidy and clean as you would at home.
  5. Don’t be too smart, it’s overbearing.
  6. Never have a bad attitude. Keep that at home. Nobody wants to see that in the office. You always need to be pleasant and happy.

There were many more suggestions. It was a whole book kindly supplied by Remington typewriters! In the back of the book was a score sheet. You, or your boss, I’m not sure who, was supposed to rate you on a scale of 1 to 10 on all of these facets of your secretarial personality. Probably you had to do it because you know, your boss would never tell you if you were deficient.

I always thought I was born in the wrong decade. I love the clothes and movies and romantic times of the ’40’s and ’50’s. Now I’m not so sure. If my personality ( and affinity for an Oscar Madison lifestyle)  stayed just as it is today, I would be getting fired every other week.

Thank God, I work for a woman boss (myself). I tell her how great I am all the time. She, on the other hand, has no problem pointing out my deficiencies, on a daily basis.

Thank God for change…..otherwise, how could we ever be smart enough … (and yes, I know things are sadly still the same…..)

“You Just have to Laugh………..”

©Cathy Sikorski 2016

 

Call Me, Maybe…..for Quality Assurance

My Publisher  Extraordinaire campaigns for everyone to just ‘Be Nice.’ I would like to take her advice and suggest we start with our Veterans and their families.

Last week the Veteran’s Administration hung up on me. Granted, I wasn’t giving the guy what he wanted….but he HUNG UP ON ME….AT THE VETERAN’S ADMINISTRATION.

Those of you kind readers who follow my blog, know that I have been in a kerfuffle with the VA since January when they unceremoniously stopped my 87-year-old mother’s health insurance. They discovered a mistake they made 15 years ago, by putting her on the wrong insurance. So they just cancelled her policy. They didn’t bother to fix their mistake. They didn’t  bother to put her on the correct insurance. They didn’t even bother to tell her that they cancelled her insurance.

So, as I told you in the past, my Congressman Representative Ryan Costello (R-PA) (well actually his amazing administrator, Lisa Reynolds) helped me quickly and efficiently fix the problem. If you’re having problems with the VA or any other governmental agency, I

Your current Congress might be more helpful.
Your current Congress might be more helpful.

highly recommend you ask your Congress person to help you. Really. Don’t waste too much time trying to fix it yourself. You will be quite surprised and, hopefully, happy that  your Representative or Senator has staff who are there to help you. Try it. That’s what we pay them for, to work for us.

All that being said…..please VA don’t hang up on us. Even if you don’t like what we are saying, don’t engage in the rudest form of behavior.

I wasn’t yelling, complaining or even causing trouble. I just wanted to refrain from filing additional paperwork with the VA, if they didn’t need it, thereby making everyone’s life easier.

This is what went down:

“Hello, this is Bob from the VA, we are returning your call as requested.”

“Hi, Bob, I was calling for my Mom who has a complicated case that goes back 15 years.”

“Well,” said Bob. ” what do you want me to do? Look at 15 years of claims?”

“No, Bob,” I replied, “I just want to look at one provider, if you can search by that to see if you have already processed that claim,  I won’t resubmit it.”

“Okay,” replied Bob with a bit of exasperation, “What’s your address?”

“Do you mean my Mom’s address? Because she is the insured.”

“No,” replied Bob, getting a bit testy, “I want your address.”

“Well see Bob, that has caused problems before, because my Mom and I don’t live together and………….”

He said: “When you’re ready to give me your address, you can call back.”  And he hung up the phone.

I tried to call back, but there was a 13 minute wait time which is standard procedure when you call the VA.  Which is why Bob was returning my call in the first place, three days later.

Then I just thought, okay. I tried to help. I’m just gonna’ file this and make you do the work twice. And I may begin to implement my new practice where everyone I call for this kind of business I say before the representative can help me:

“This call is being recorded for quality assurance.”

I’ve tried it a few times. It brings silence and confusion. But no one has been rude or hung up on me since then. I say we all try it…….you know, for Veteran’s sake!

“You just have to Laugh…….”

©Cathy Sikorski 2016

On the way to Cape May……….

This is a little naughty—ish ditty Story Slam I did this week…..you can think about it on the way to your vacation at the beach. It just may help. I don’t know, it helped me!

 

 

You just have to Laugh…………..

Hot Sausage and Mustard………………

At a lovely dinner last night, my brother-in-law was telling me about his aunt who was required to go to assisted living this week. She was not happy to leave her home of 70 years, but was accepting that she needed help. The first thing my brother-in-law said when I asked him about the facility is: “Well, the food is good!”

This is ground-breaking. This should be their premiere and perhaps only marketing tool. They would have a waiting list for years.

Why does food in practically every institution have to be abominable?  I have been witness to or eater of food at 10 facilities or more….nursing homes, hospitals, assisted living facilities, independent living facilities and not one of them had consistently  good food. Sure, there was an occasional meal that was pretty darn good. One place I would go to had the best BLT’s I’ve ever had. But one cannot live on a great BLT.

My occasional unscientific survey of dining halls went something like this:

“So how do you like it here?”

“The food stinks.”

What you won't get in a nursing home
What you won’t get in a nursing home

If you can serve decent food at a banquet or a wedding, you can do it in a facility. Stop making this the first place to cut corners. Especially when these are the last years of your loved one’s life. For heaven’s sake, you all know how important food is.  It’s memories. It’s comfort. It’s a tiny bit of joy in your day.

Make it better. Maybe make it less. How much food waste is going on?  There is usually too much on their plate, anyway. How did humungous American portions become the definition of ‘good food’, especially in a senior center?

More is not more. Less is more. If less is more….that is, if less food is higher quality food, let’s try that.

There’s a reason Oliver sang a whole song about  “Food, glorious food……..”

If they want more pudding, give it to them, damn it. But make it the good stuff!””

“You Just have to Laugh……….”

© 2016 Cathy Sikorski