With Facebook Friends like this…Who Needs Enemies?

Two years ago, my Mom called me, practically in tears.

“Roberta was so mean to me,” she said.

I’m thinking, “who the hell is Roberta?”.

“She’s from my medical insurance carrier. I called to ask her why a bill wasn’t paid and she said I should never have been given this insurance and I’m going to have to pay back every penny from the last 15 years.”

“And,” she went on with a worried tone, “you told me to NEVER pay a medical bill. So I don’t know what to do.”

“Calm down, Mom. We will get this worked out. It will be okay.”

My first reaction was this:

I did tell my Mom never to pay a medical bill because her insurance covers everything.

My mom has Tricare For Life Medical Insurance. This insurance is for Veterans and their families, spouses, widows, children. My Dad died in a helicopter crash as an Army pilot on October 10, 1961. My mother had five children all under the age of 10 and was pregnant with her sixth child. So I kind of think my Mom is entitled to this insurance.

The thing is, Mom never claimed this insurance until my step-father passed away in 1998. She didn’t even ask for it. She already had Medicare and AARP. But when she applied for her widow’s the Veteran’s Administration made her jump through all kinds of hoops with documentation and then GAVE her this insurance.

My mom is a Virgo.

Why does that matter? She has kept every single piece of paper that has ever come into her life. So she has every piece of documentation that transpired fifteen years ago with the Veteran’s Administration. The VA put her on the wrong insurance.

So two years ago, they began threatening an 87-year-old widow, who raised her family of six children without a father, a man never even made it to 30 years old, that she would be thousands of dollars in debt to them because of their mistake.

After talking to seven different people at seven different government administrative places which most people never even heard of, we refiled all the documentation from 15 years ago.

I wrote much of this post two years ago.  And much of the problem has been resolved after mountains of paperwork and dozens of phone calls…one that occurred while I was drinking in Times Square. Hey, if they call, you answer, because they may never call back.

I said this two years ago, probably after the drinking incident in Times Square:

 I know from the last 25 years of caregiving and jumping through administrative hoops that this story will not have an easy ending. There’s going to be reams of paperwork. There will likely be boatloads of nastiness. There may be a lawsuit. But in my best, Scarlett O’Hara voice: “As God is my witness….my mother will never pay one dime to fix this problem.”

There’s one small problem that persists. The government agencies just can’t agree and  are trying to collect $687 from my sweet ol’ mom that they think they are owed from overpayments. I still have people in all these agencies working on it and I have not yet caved to paying money to make it go away, but still…..I am amused by the latest missive from one of the insurers trying to collect funds:

Fun things to do while fighting with Insurance
Like us On Facebook……Indeed.

Hmmmm…..I’m struggling with that friend request.

©Cathy Sikorski 2018

 

7 thoughts on “With Facebook Friends like this…Who Needs Enemies?

  1. I am getting a slight taste of the bureaucratic runaround with my search for my missing brother. I sympathize!

    I think psychologists should recognize a new personality disorder and call it Bureaucratic Dissociative Disorder. People with this disorder suffer from the delusion that they are more powerful than anyone else and have the right to make people suffer for long periods of time.

  2. Well that was quite enlightening. I wonder if it’s too late for my DH (a combat pilot in WWII) to take advantage of Tricare? We have USAA for our insurance needs, and may I say they are wonderful! I even have a Medicare $upplement with them.

    Last year I got a notice from the Medicare part D provider (not USAA) that the premium would not be deducted from my Social Security, so I sent checks for Jan. & Feb. So not understanding why S.S. wasn’t taking care of the premium, I sent a check for March through June which would be the quarter. Then a bit later, I saw that SS premium was being paid to them. I called a spoke to a lady who said I had a “credit”. I thought that they would send me a refund. Nope never came. In November I started contacting them again, but I, myself, made an error in math (not surprising) but finally got back to them with what I thought was the correct amount. Finally I’m supposed to get a check…we shall see. I have changed providers for ’18. But, I think the company was just going to keep the extra money and I would never see it…she typed unkindly. TMI? Hugs & Hisses from Gussie, too. =^..^=

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